Lowongan Kerja CUSTOMER OPERATION LEAD

Talentpool Indonesia is a human capital solution provider focusing in the
services of executive search and HR Consulting. We established to provide
expertise and knowledge of Indonesia market as well as international
recruitment , is currently looking for qualified young talented candidates to
fill following position;

CUSTOMER OPERATION LEAD

This position will report to AP Customer Operation Lead has dotted line function
to Country Commercial Lead and will be based in Jakarta.

Major responsibilities;
Leading, directing, motivating and developing the customer operation team to
achieve goals and objectives. Develop and maintain long term relationship with
customers/distribution channel by ensuring operational excellence relates to
sales and marketing operation by putting all processes are in place and
compliance to internal and external policies to assure a high level customer
satisfaction and loyalty of customers.

Specific Duties and Responsibilities:
Provide leadership, direction, motivation and development of Customer Service
and Customer Operation Representative to promote high performers and future
leader of company (succession plan); Develop and maintain strong relationship
with external and internal customer and ensure customer service operation;
Working with other functions to ensure all processes are in place and it¢s
compliances; Responsible for the continuous improvements and development of
operational procedure in the sales, credit and marketing operation; Working with
other function to manage sales and supply to ensure timely product availability.

Major Contacts:
Internal Contacts : country Leadership Team, Regional Sales Manager, Credit and
Collection Manager, Controller, AP Customer Operation Lead, AP Marketing
External Contacts: Customers/distributors/direct accounts, seed certification
board

Job Requirements:
Minimum College Graduate of BS in Business Administration, Marketing, Economics,
Accountancy, Management and other related courses. Preferable with 3 years
experiences in customer services and management. Skills need; Customer and
process orientation. Knowledge in MS Office based applications. Has knowledge P
& L, Accrual and Basic accounting. Fluent in spoken and written English
Language. Has the competency of relationship and networking, courage and candor,
agility, initiative and foresight, result orientation

An attractive remuneration package would be provided commensurate with the
qualification and experiences of the candidates.

Thos who have an extensive experiences are invidted to send their application
with a comprehensive resume, details of remuneration packages, contact telephone
number together with a passport sized photograph, max 300 kb size, quoting the
position title on the subject to :

career@...

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